Help with choosing, ordering and owning a pod

Choose

Which model should I start with? Solo for individual calls, Solo Plus for more desk space, Duo or Team for two-person work, and Meet or Max for group layouts. Choose by task.

Is it completely soundproof? No. The aim is to reduce escaping speech; room conditions and the configuration affect privacy. Understand acoustic performance.

Is there a wheelchair-accessible option? Begin with the modified Meet configuration and review its door, threshold and furnished plan. Check accessibility.

Do I need cooling? Standard ventilation uses surrounding room air. Warm rooms, occupancy and long sessions may justify optional cooling. Check cooling by model.

Order

What is included in the price? The pod, furniture, options and installation are separate selections. See the named packages and calculator.

When do I pay? Orders are paid upfront. A purchase order can support procurement but does not create a 30-day credit account. Read the order steps.

Is delivery free? Delivery to the agreed unloading point is free Australia-wide. Internal movement and special access are agreed separately. Delivery responsibilities.

When will it arrive? Confirm stock or production status and a postcode-specific arrival estimate. Made-to-order timing is indicative until agreed. Timing and order status.

Prepare

Can we assemble it ourselves? Yes, with the supplied model instructions, a suitable team and a confirmed handling plan. Self-assembly alone does not void the warranty; damage caused by installation contrary to instructions is excluded. Prepare for assembly.

Will it fit? Check final clearances and the delivery route separately, including floor and lift loads. Plan the site.

Do we need building approval? Requirements depend on the site and proposed equipment. Facilities checklist.

Own

How should we clean it? Use a clean, soft cloth for glazing, avoid corrosive fabric cleaners and inspect the pod at least monthly. Care and safe checks.

How do I report a fault? Email your order reference, model, address, issue and photos. Stop using affected electrical equipment if safety is a concern. Start a warranty claim.

Can it be moved? Plan disassembly, handling and reassembly for the exact model and both sites. Relocation checklist.