This is FocusPod’s limited warranty for pods supplied in Australia. It is in addition to, and does not limit, your legal rights.
Who we are
FocusPod is the trading name of Focus Pods Australia Pty Ltd, a private company registered in Australia (ACN 690 612 590, ABN 73 690 612 590). In these pages, “FocusPod”, “we”, “us” and “our” mean Focus Pods Australia Pty Ltd.
Company address and address for legal notices: 56 Export Drive, Molendinar QLD 4214, Australia. Email info@focuspod.com.au, phone 1300 185 028.
What is covered, and for how long
- Structural, 5 years: the aluminium frame and the structural integrity of the wall and roof panel assembly.
- Electrical, 5 years: fans, lighting, control board, dimmer panel, presence sensor, power adapter, socket outlets, USB charging and internal wiring.
- Glass: inspected and signed off at handover. Any damage or defect identified at handover is fixed by us.
The warranty covers defects in materials and workmanship under normal use in line with our instructions.
When it starts and who it covers
The warranty period starts on the date our team completes installation or, if you install the pod yourself, on the date of delivery. It covers the original purchaser and continues for any later owner in Australia, provided we are told of the transfer. Parts repaired or replaced under the warranty are covered for the rest of the original period.
What is not covered
- Normal wear, such as marks, scratches or fading of surfaces, fabric, felt and carpet.
- Loose furniture and accessories, which are covered by your legal rights.
- Damage from misuse, impact, accidents, unauthorised modification or dismantling, or relocation not carried out in line with our instructions.
- Faults caused by installation not in line with our instructions, unless our team installed the pod.
- Damage from abnormal supply voltage or power surges, water, fire, flood or other natural events, or use outdoors.
- Faults caused by non-original parts or accessories, or by cleaning methods contrary to our care guide.
- Units whose electrical system has been altered outside our specification, or whose safety labels have been removed.
- Pods moved outside Australia.
What we will do
If a covered defect is confirmed, we will repair or replace the defective part, or replace the pod, at our choice. If we cannot do that within a reasonable time, we will refund the price of the affected part or pod. We supply replacement parts free of charge, including delivery. Where a part cannot reasonably be fitted by you with our guidance, we arrange a technician at no cost to you. Please give us access during normal business hours; if special access arrangements are needed, such as out-of-hours work, we will agree them with you in advance.
How to make a claim
Email info@focuspod.com.au as soon as you notice the problem, within the warranty period, with your order number, model, installation address, a description of the issue, when it started, and photos or a short video. We reply within 2 business days with the next step.
If the issue could affect electrical safety, stop using the pod’s power and lighting until it has been assessed. Please do not arrange repairs yourself without our written approval, as we cannot reimburse work we have not approved. We are not responsible for further damage caused by a delay in telling us. If we find no defect, or the issue is not covered, we will tell you before any chargeable work is done, and nothing is charged unless you agree to it.
Parts we replace become our property.
Your legal rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our five-year structural and electrical warranty is additional to these rights. Nothing in this warranty excludes rights or remedies that cannot lawfully be excluded. Contact us with your order and model details so we can arrange the next steps.